Cardenas Auto Group strides to make customer service our main priority. This is why we wanted to share with with you how some of our present customers feel about the Cardenas Auto Group. Please feel free to read our cusomers' testimonials. We hope that you can visit us in our sales,service, body shop, parts,or return to our website for future testimonials. Once again thank you to our customers for choosing Cardenas Auto Group and for those who have not been to our stores we ask you to come in and let us take care of your needs. Thank you Rio Grand Valley for your business and come see us soon.
My wife and I had our Toyota Camry serviced there this week and I just wanted to say we appreciated the professionalism, friendliness and helpfulness of our contact person there Fonzie Gutierrez - his work for us was excellent.
Floyd and Alejandra Courtney
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Miles,
You are a good man Miles...FYI...Mr. Cardenas called me last night and left a message on my cell phone regarding the nice email I sent to Gloria in your Body Shop in Brownsville regarding the excellent job the people in their Body Shop did on my wife's 2001 BMW 525i....When I call him back today I PLAN TO MENTION TO HIM ABOUT YOU AND THE "VERY IMPROVED" TREATMENT AND SERVICE OFFERED BT CARDENAS AUTOGROUP AT THE PRESENT TIME...Believe me, you guys are about to get it all back together...
We appreciate your quick response to my email and your personal concern of your customers..
Miles,
We bought a Scion a little
over a year ago and have had it in for
the normal 5k service on four
occasions. As a career and technology
teacher for 22 years, I
continually emphasize to my students that there are
employers are looking for
more than just job specific technical skills.
Skills such as enthusiasm,
good communication, responsiveness, honesty
and productivity are all
highly valued by employers.
When I meet an employee that
excels in these areas, I like to make a
point of making sure that
person is recognized. Of all car service professionals
I have met over the years,
your employee, Nydia Gonzalez, is one of the most
outstanding. Her customer service on a scale of 1 to 10 is
a 20! Not only
is she enthusiastic, friendly
and responsive to customers, but she does it with
incredible efficiency.
You probably wish you could duplicate her level of energy
in all your staff (this is
not to say that your other staff is lacking, but rather Nydia
demonstrates an incredible
level of energy). She take the initiative, looks for ways
to go the extra mile and
always tries to maker sure that your customers have a positive
experience. If
she can't provide an answer, she immediately looks for someone who can.
Again, I want to compliment
Toyota for excellent service and emphasize again what
and outstanding employee you have in Nydia.
Wow! What a surprise! I did not expect to be treated so
well and so competently.
When I took my beloved Toyota in to be checked for an oil leak last week,
I assumed I would have to pay for something or at least be told I had $500
worth of other problems with the car.
What happened was that I was greeted warmly, told exactly what was
wrong with the car, that it was under waranty and I would not have to pay for
anything, how long it would take to repair and then when the car was ready, I
was introduced to the service man who made the repairs and walked to my
car. Walked to my car. Amazing.
I commend Cardenas Toyota and Nydia Gonzales for their professionalism
and courtesy and will recommend them to all.